Refund and Return Policy

Refund  and Return Plicy  

Last updated: 13-10-2026

Thank you for purchasing from Digitalstorestudio (“we”, “us”, “our”). This policy explains how refunds and returns work for our digital products, including ebooks, e-courses, and downloadable materials (“Products”).

1. Digital Products and Returns

All our Products are delivered digitally. Because nothing is shipped, there is nothing to physically return. Instead of returns, we offer a refund process as described below. If you are approved for a refund, your access to the Product will be removed.

2. 14-Day Refund Guarantee

If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date. Requests received after 14 days will not be eligible.

3. Eligibility for a Refund

You may be eligible for a refund if:

  • You request it within 14 days of purchase.
  • You have not completed more than [X]% of the e-course or downloaded more than [X] ebooks/files from the same order.
  • You have not violated our Terms & Conditions (for example, by sharing, copying, or reselling the content).
  • The refund request is your first for that Product.

We may also refund you, even outside the usual conditions, in these cases:

  • Duplicate payment: you were charged more than once for the same Product.
  • Technical failure: you could not access or download the Product because of a fault on our side that we were unable to resolve.
  • Wrong item delivered: you received a Product different from the one you ordered.

4. Non-Refundable Situations

Refunds will not be given for:

  • Requests made after the 14-day period.
  • Products that have been substantially downloaded, viewed, or completed beyond the limit in Section 3.
  • Bundles, discounted promotions, or free bonuses marked as “non-refundable” at the time of purchase.
  • Accounts suspended or terminated for breaching our Terms & Conditions.
  • Failure to achieve specific results, income, or outcomes. Our Products are educational and we do not guarantee results.
  • Issues caused by your own device, internet connection, or software compatibility, where the Product itself works as described.

5. How to Request a Refund

  1. Email us at [your email] with the subject line “Refund Request – [Order Number]”.
  2. Include:
    • Your full name and the email used for the purchase
    • Order number or payment receipt
    • Product name
    • Reason for the refund (this helps us improve)
  3. We will review your request and reply within [3-5] business days.

6. Refund Processing

  • Approved refunds are issued to the original payment method (card, UPI, net banking, PayPal, etc.).
  • Refunds are processed within [5-7] business days of approval. Your bank or payment provider may take an additional [5-10] business days to show the amount in your account.
  • Payment gateway fees or transaction charges, if any, may be deducted where permitted by law.
  • Refunds cannot be issued to a different account, card, or person.

7. Access After Refund

Once a refund is approved, your access to the Product, including course login, download links, and updates, will be disabled. You must delete any downloaded copies and stop using the materials.

8. Chargebacks and Disputes

If you have a problem with your purchase, please contact us first so we can resolve it quickly. Filing a chargeback with your bank without contacting us may delay resolution, and we may suspend your account while the dispute is reviewed.

9. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that order. Changes are posted on this page with a new “Last updated” date.

10. Contact Us

For questions about refunds or orders:

Digitalstorestudio
Email: sathishkumarramesh1995@gmail.com
Phone: 9159604910
Business hours: [e.g., Mon-Sat, 10 AM – 6 PM IST]
Address: 41D , Aruljothi Nagar , Muthipalayam , Thondamuthur , Coimbatore , Tamilnadu – 641109.